Woodpecker Flooring

Proyectos

Dirección
Woodpecker House, 29 Pant Glas Industrial Estate, Bedwas
CF83 8DR Cardiff
Reino Unido
+44-2920888223 woodpeckerflooring.co.uk

Valoraciones

We purchased Woodpeckers flooring product 29-BRE-009 Seashell Oak - Batch no 15363 and had it installed in December 2021. By March 2022 the floor begun to deteriorate, starting to pull and part and chip. I contacted Wren in September 2023 whom we purchased the item through who put us in touch with Woodpecker. My initial discussion with a member of the woodpecker team via phone call confirmed that the Brecon flooring was improved recently for quality as customers were having issues. A surveyor came out to advise that we laid the product incorrectly, however, failed to advise why the flooring was scratching easily and also chipping in places not where the gaps were forming from what he deemed caused by unlevel flooring even though we used sub flooring. We had to chase up the formal report a few times a month after the assessment and was told Wren had the report and they sent the report. I followed up with an email and advise reciept of the necessary reports relating to the products risk assessments, due diligence during manufacture and test reports. I want to call woodpecker out for producing flooring that will fail to be installed correctly in most properties in the UK and that they are falsley advertising a product to ne highly hard wearing and resistant to everyday use which it is not as we fiund it to chip and scratch easily with the edges of the flooring already starting to deteriorate which dosent have any thing to do with unlevelsub flooring. They have yet to even acknowledge my email which is not professional of them. They also advise at time of survey they will share the uk flooring associations details which they have not. Our concern is that not only does this affect our living circumstances with flooring that is deteriorating rapidly due to poor manufacturing processes and quality but could potentially cause ourselves or our 4 year old son to have a tripping accident where the edges are coming apart, also that other people will trust in the Woodpecker name to spend much of their hard earned money only to have faulty products - I feel obliged to raise this to future and current customers attention. Woodpecker please kindly respond to my email dates 13th November and note that I have found the flooring association details myself and will be in contact with them directly along with trading standards
hace 4 meses
ABSOLUTE RUBBISH quality, and refusal of consumers rights! I had new kitchen installed, got Woodpecker flooring from wren. Just weeks after installation the floor boards started sliding apart! Kept glueing them but even the glueing gave in. Now 1year on we have the surface chipping off as well. We had their engineer come out put down a level measure find some unevenness in the flooring; however the unevenness of the flooring was other areas of the kitchen not where the splitting started just weeks after installation! despite this fact Woodpecker refuses to provide any refund! Their flooring is extreme poor quality, it is cheap looking it is tacky and we are going to have to lift it up and get it re-done on our own cost! So don’t go near woodpecker! 100% guarantee You will be disappointed! their customer service is aggressively self defensive. Also note that all the 5star reviews here are fake as were not verified by Trustpilot! woodpecker do not take responsibility for the rubbish they sell, they are ignoring consumers right’s legislation!
hace 4 meses
My recent experience with Woodpecker Flooring left me thoroughly impressed. I visited the showroom, and it looked amazing! The diverse range of flooring options on display, coupled with the well-organized layout, made searching for a floor so easy. The showroom staff demonstrated a high degree of professionalism, offering valuable insights and guidance without any sales pressure. Their commitment to customer satisfaction was evident as they patiently assisted in navigating the multitude of flooring options. The selection process was made notably seamless by the team's dedication to ensuring that I made an informed decision. The staff's product knowledge and genuine enthusiasm for their offerings created an atmosphere of trust, making it evident that customer satisfaction was a priority. Now that the product is part of my floor, It looks even more amazing than I ever imagined. Would definitely buy this product again!!! I highly recommend Woodpecker Flooring for their top-notch products and excellent customer service. Best company I have ever bought from.
hace 4 meses