Dreadful service.
Fine Decor Wallcoverings Ltd took over Inspired Wallpaper/CWV Wallcoverings in Blackburn and I have had a dreadful experience of this company.
I ordered samples as well as 3 rolls of wallpaper last Thursday (15/3/18) and chose 1-2 working days delivery.
The samples are sent through the post which I received yet have not received the rolls of wallpaper. My order confirmation stated I would receive another email once my order was dispatched. That was never received.
I contacted Fine Decor Wallcovering by phone as the phone number on the email confirmation is wrong and nobody bothers answering emails.
The lady I spoke to advised that there are a few 'teething troubles' due to the takeover and that they were having problems with their carriers. After 'checking' she said the rolls of wallpaper had been sent but if I hadn't received them by today (22/3/18) then to give them another ring.
They still haven't arrived so I phoned again. I spoke to another lady who said the rolls of wallpaper HADN'T been sent, contrary to what I was told yesterday!! So I was blatantly lied to.
I have now cancelled the order and requested a refund which apparently I'll receive in 3-4 working days. I await with bated breath!
I will escalate a dispute through Paypal if I don't receive my refund which I have a feeling will be the case.
I advise everyone NOT to use this company at all as the general customer service is absolutely horrendous and the worst customer service I've ever received.