Wrights Impact Window & Door

Valoraciones

Horrible experience. Starting from the salesman all the way to the install. All the technicians are not qualified nor trained to do the scope of work accurately. I even had one of the technicians go into my refrigerator and was caught by my son. I wish I can redo the whole project with another company. Even the sliding doors for my Lanai were not ordered properly. Very very disappointing. I wish I can redo it all again with someone else. Buyer beware!
hace 5 meses
Oz was the captain of the crew. He made sure everything went perfect. I am so happy w the job Wright windows did. Oz & his crew paid so much attention to detail. I had Ron & Barbara next store come over and look at the fine/clean job. They have already taken the steps to hire Wright windows!!! Congratulations for a job well done. Sincerely, Greg Lucchesi
hace 5 meses
They took longer than promised, though they did keep me apprised of the timeline. Did not explain the final work to be done leaving me concerned about unfinished work AND we’re very messy! Installers were good but spoke zero English! The final project is acceptable though I would not use this company again. I need additional doors, but will source them elsewhere Pictures are difficult to see, but there were exposed screws, wrong hardware that was corrected after inspection. Communication was bad. Salesman bailed as soon as work was started. Scratches are still visible 9/15 In response to your kind reply, I would be MUCH more satisfied if the paint was improved, and that the sticker glue could be removed. We have been trying and no luck!!!These are the last small problems and not why I gave a less positive review, but they are the problems I am left with. I realize you are NOT responsible for breaking trim, or valances, but I think the salesman should have been more forthwith about those parts of the “ contract”. I signed 4-5 pages.. the 15 page contract was later emailed to me. WITH ANY QUESTIONS I HAD,the salesman responded to see my contract. If someone can reach out to me and try and fix these final problems I will be happy to update my review.
hace 6 meses
Extremely pleased with the installation of impact windows and doors by Wrights. Special thanks to Case Warshall, sales and Robert Marciano, project manager who made this project go professionally and efficiently. The crew were dilligent, professional and hard working when installing the windows with a minimum of disruption. The company took care of the permit process and the HOA making the process easy and effortless. The windows were installed at the date promised and the agreed price with no unexpected fees. Based on my experience, I would highly recommend this company if you are considering installing windows and doors in your home. I believe the quality and value of this product is first rate and feel more safe and secure in my home ready for any storm.
hace 7 meses
Wright's Impact Window & Door of West Palm Beach did an excellent job removing my old sliding glass doors and windows and installing new impact doors and windows. The office staff were very professional and kept me up to date on when my windows would arrive. Osvaldo and the other three installers were very competent, hard working, friendly, and attentive to detail. I highly recommend Wrights for your impact windows and doors.
hace 9 meses
After signing a contract over 14 months ago, they still have not completed the agreed upon services. When they first visited my home in March 2023, they were missing two door frames. If I had known that, I wouldn't have let them start the work. While they were here, they broke two of the windows they installed. Their craftsmanship is terrible, and they left a giant mess. It cost me $400 to have my house cleaned afterwards. I was told I must leave the stickers on all the windows until inspection. After waiting three and a half months (with stickers and dirt on all of my windows), they finally showed up to my house today to finish the work. However, they ordered the wrong front door and there are NO handles or locks on the slider they installed! They still don't have the two windows they broke either. This just touches the surface of the absolute nightmare this process has been. Do not do business with this company! They are unprofessional! I will be contacting the Better Business Bureau about this company. Save yourself the trouble and go with ANY other company than this one.
hace 9 meses
Extremely happy. Excellent customer service, on time , reliable , clean,, and honest . Dexy and his team went above and beyond to make the installation as efficient as possible.. I will use them Again. Yesenia A.
hace 10 meses
Hiring this company was the worst decision I’ve made in years! When we purchased a new condo in Florida, the very first thing we did was order high impact windows from WRIGHTS . We were told by the sales person from the day we signed the contract it will take 4 months to install. Here we are 11 months later, and the windows were finally installed after multiple delays lies, and deception by this company. We were told they are faster because they manufacture the windows, when, in fact they do not. These were ordered from Brazil. That’s what takes so long. I wouldn’t have minded that so much, but I don’t like to be lied to. When they finally came to install the product yesterday, not one person, spoke English, making it very frustrating and difficult to communicate effectively to make sure the job is being done properly. They dropped one of the glass doors and made a huge tennis ball size gouge in the brand new tile, along with other nicks and scrapes to other parts of the tile. They said they did not accept any responsibility as it’s in the contract. They are not going to repair any damage they make during the installation process. Now I know why they were so rushed and sloppy doing the installation, no penalty if they damage your property! Sloppy grout work everywhere! Locks on the door do not work! The crew that was here spent half the day on their cell phones and the other, half at the balcony looking at the water. Only when it came time of the day when they had to leave that they really start putting it in high gear They ask for 50% down when you order the product, then a year later when your windows are going to be installed. They ask you approximate 90% of the remaining balance to be paid prior to installation and hold back maybe 10% until after the final inspection. They have you trapped! They have all your money and you have no recourse.. Very shady despicable company. Please do yourself a favor and a lot of agony by hiring someone else. P.S. To whoever sees this review from Wrights impact window. Please save yourself, the embarrassment of sending out the canned response that you sent all the other customers who you provided low quality services
hace 11 meses
I was impressed with the quality of service I received from Wrights. They were prompt, courteous, and knowledgeable. The installation process was seamless and the windows and sliders are exactly what I was looking for. I highly recommend this company to anyone in need of impact-resistant products.
hace 12 meses
Wrights Windows were incredible. Our installation was flawless, and we could not be happier. While they were not the cheapest product, or company, we chose them due to a great salesman, and presentation. We did our homework and looked into every company. None of them are perfect, but they have a great reputation and have been around a long time. Most important they had the best warranty. We had to wait a little longer for delivery, but that is ok, we had waited 18 years for new windows, so a few months either way doesn't really matter. The office team were amazing, especially Betsy who helped connect us many times, and Brynna, who was a consummate professional! Thank you all so much, our home looks great. I will add pictures too. AMAZING!!!
hace alrededor de 1 año
Like most of the other reviews great salesman great installer’s just terrible waiting times. I ordered the doors in January and they installed them in September. I had a minor issue with my front door and the showed up right away and fixed the problem and supposedly they warranty the door for the life of the door
hace más de 1 año
I recently moved to the Heights in Jupiter FL, remodeling/renovating my home, a sweet neighbor walking her dog stopped and asked if I was going to install new windows/ doors etc. - so I said yes actually I am, long story short I met my new friend Lanaea!!! Who works for Wrights! Even on a Saturday afternoon she is informing me on the process of my future window and doors installation. Can't wait to get started, the company seems wonderful to work with.
hace más de 1 año
After getting three quotes I decided to go with Wrights impact. I was won over by both the professionalism and knowledge that Dalton provided. He set proper expectations as to how the process would work and I LOVE the job the installers did on my windows. They were quick and efficient, plus they did an outstanding job cleaning up!
hace casi 2 años
Wright's Windows consists of an impressive team of hard working professionals that always exceed my expectations. Laura and Laneha have been my contact for years, and they have always been available and willing to walk their clients through the process of permitting their projects with attention to detail. I have seen them navigate through the maze of building departments for their clients to make sure their team properly installs windows and doors in hurricane country. I am grateful for such a unique and talented group.
hace casi 2 años
Wright impact windows installed all new sliders and windows in our condo in Jupiter .We could not be happier with our project as our project managers Sam and Mike made sure everything went well as it did. Truly professional. I also want to thank everyone in their office as they all helped in this project. There is one more person that I would like to thank and that is Victoria in the warehouse as she made sure that all the product was there and delivered.
hace casi 2 años
This was an amazing experience. The salesperson Matt was extremely helpful and informative. The gentlemen that installed the windows and doors, Alex and Chris were amazing. I was told that there would be a lot of dust, but they cleaned as they went along and that was excellent. Uri was also making sure that everything was prepared of for final inspection. I was and am extremely happy with the results. I would definitely recommend this company to anyone. They handled everything from permits to contacting the condo association where I live. I did not have to address any of it at all.
hace casi 2 años
Doug was great. Knew exactly what we needed for our historic home. Tentative but not pushy. Hoping they come sooner than expected!
hace casi 2 años
Today I signed a contract with Dalton to have my front door replaced, all my windows upgraded to hurricane impact proof and my patio enclosure replaced and upgraded to impact windows. Dalton was very personable, professional, knowledgeable and thorough. He made sure that I understood exactly what I was signing, the time frame and all the particulars. I look forward to maintaining this professional and reassuring relationship throughout this process until the work is complete. If all the employees of Wright's Impact Window & Doors are like Dalton I will be very satisfied.
hace casi 2 años
Excellent customer service and knowledgeable representative. Will consider using the service once our finances are ready. Steve Berke answered all our questions and doubts. Thank you Steve!
hace alrededor de 2 años
Pictures speak more than a thousand words. Today is 12/8/2021 and since April 2021 no progress has been made. They took my money 50% down in November 2020 and 40% before the installation in April 2021. No updates without begging for it. You never reach a person, only voicemail. After 13 months the job is not completed and probably never will. Workmanship is very poor. Not recommended. Update 12/22/2021: The good news: Someone came over unannounced and installed the a window where I had the plywood cover for the last 8 months. The bad news: all attempts to request to get the construction trash removed were ignored. There has been no interaction with the company for exactly one week now. Update 3/17/2022 Some progress has been made but the project remains to be unfinished. Left multiple voicemails but no response.
hace alrededor de 2 años
With 10' ceiling in my apartment the idea of replacing my windows and especially sliding doors was NOT something I wanted to do. WRIGHT WINDOWS gave me a very competitive price and a payment plan I was happy with. Even with shipping delays worldwide my windows and doors were installed with minor delay and they are Beautiful!!! Dawn McLoughlin was my point person and she couldn't have been more helpful of my concerns and was able to take care of anything without going up layers of management. Highly recommend WRIGHT WINDOWS.
hace alrededor de 2 años
Pictures speak more than a thousand words. Today is 12/8/2021 and since April 2021 no progress has been made. They took my money 50% down in November 2020 and 40% before the installation in April 2021. No updates without begging for it. You never reach a person, only voicemail. After 13 months the job is not completed and probably never will. Workmanship is very poor. Not recommended.
hace más de 2 años
I contracted with Wright's to replace my front doors. The sales person offered me an excellent deal and I signed a contract immediately. While I was happy with the initial contact with Wright's, the months following left me tracking my order with little response. That's where Paula came in and immediately fast tracked everything! Because the doors needed to be approved by my POA and a permit was necessary, I had to wait quite a while. My doors came in and installation was scheduled. My installers, Victor and Andreas, were excellent! The doors are beautiful and I am extremely happy with the end result. I would be happy to recommend them to anyone!
hace más de 2 años
Thank you Wrights Window & Doors for the timely, competitive quote we received. We were so impressed with our Salesman Doug. After he measured our windows and gave us the quote we showed him our sliding glass door, that we thought, needed to be replaced. He told us it did not need to be replaced and showed us what we needed to do. We also want to say thank you to Laura, the Permitting Manager, who walked us through the process of building permits. She was very helpful and courteous. She told us to call back with any other questions we have. Looking forward to doing business with you.
hace más de 2 años
i went with wrights after getting several estimates. i had to wait a little longer than expected.. but now that i have my windows i'm really thrilled with them. Victoria spoke with me today about scheduling some final service items and was really nice on the phone.. she seemed really knowledgeable and helped answer a lot of questions i had about the stuff i purchased. if you ever need to speak with someone at the office definitely ask for her.
hace más de 2 años
The new windows are wonderful. However, Wrights left our apartment a mess. There was a gritty dust on every surface of the apartment. The windowsills have some type of adhesive on them. The paint on almost every wall, even walls that don't have windows, was damaged. The entire apartment needs to be repainted. A professional business should not leave a home in this kind of condition. Very disappointed.
hace más de 2 años
First off, I am being extremely generous by giving Wrights a three-star rating. It would be much lower if not for the eleventh hour intervention of the company president. I made a good faith deposit for hurricane windows on April 12, 2021. After a final measurement about a month later, all communication from the company ceased unless I initiated it with a call or email. Despite the sales representative's original promise that installation would "easily" occur by the end of July, my house wound up being left unprotected for the vast majority of hurricane season. It wasn't until I got in touch with the company president, Howard, that installation finally occurred on September 28 -- an inexplicable 5 1/2 months after I made my deposit. The biggest problem before, during and after installation was poor communication. I never knew what was going on or who was my primary point of contact. The "project manager" (who I never met) did not come to my house on installation day and then no-showed after promising to stop by the day after. The inspection process was also confusing and badly mismanaged, which cost me valuable time away from work. Again, were it not for Howard's last-minute assistance, this would almost certainly be a 1-star review. Had he not gotten personally involved, I seriously doubt the job would have been done this year. Wrights needs to dramatically improve its communication skills and also start respecting the time of its customers before I would ever even consider doing business with this company again. Overall, it was a disappointing experience that could have been so much better if Wrights had many any sort of effort to keep me informed about what was happening.
hace más de 2 años
Paula was very nice for my last project. This other project much bigger seems like all not on same page. Paula did give me some confidence that this bigger project will be expedited I do thank her for now
hace más de 2 años
I called the company for an estimated on a job that we were planning to do in our rental apartment. The young man that came to take measurements was on time. He was very diligent and polite. He sent a quote right away. However, we got a customer for seasonal rental and we had to just take care of small details in the apartment at the moment. We'll see what we are going to do next year.
hace más de 2 años
Wright’s did our windows and doors recently I am very pleased with the workmanship they provided. Pete was our sales representative and we definitely will be calling him back to do phase 2 of our house which will be a few more doors. I was pleased they allowed me to do this job in phases as my budget allowed. Wright’s is a great choice for your impact replacement needs
hace más de 2 años
Doug was very professional and courteous and definitely not pushy. It's Very often you find a salesperson that has the professionalism he showed. I was very impressed with him. I even called the office to let them know that they had a salesman that was at my home on time, measured the windows and gave me the price. Could not praise him enough.
hace más de 2 años
Had impact windows and doors installed by Wrights a few years ago. One of the doors is falling apart. I have been trying for a year to get help. I called four times and went in person into their office. They told me the “old owners” did the installation and they are the “new owners.” I was told several times they would contact me to “see what we can do.” They never followed up. I told them that without customers like us, they wouldn’t have had a company to buy. Since then we have installed tens of thousands of dollars in impact windows at other properties, but not with Wrights. They simply didn’t want anything to do with a customer from “the previous owners of their company.” What a shame.
hace más de 2 años
Called office for Estimate. Steve Berke called 30 mins before arriving at the appointment time. Courteous and professional. Conducted a though evaluation of the openings in our house and provided several different proposals based on our budget. Explained proposals in detail and never felt pressured. We have yet decided if we want to make the investment into our property but feel confident that if we do, we will use Wrights Impact Windows.
hace más de 2 años
If I had known it would take a year to get 10 windows installed I never would have used Wrights. This company is a made up of the nicest people you’ll ever meet who are, at the same time, almost unable to track and complete a project. Without continued reminders and follow ups, the job would never have been completed. I waited 16 weeks instead of 12 to get the windows. Installers came at the end of October but 2 of the 10 windows were incorrect. They were clear instead of frosted. It took until the end of May—7 months—to get the 2 replaced and installed. They broke once in transit, were broken a second time by a tech who took the frosted glass out of them because he thought they were supposed to be clear, at which time my order fell into a black hole, which included repeated calls for months, each time with the update that my windows would be in in 2 weeks. Run, do not walk, away from this company.
hace casi 3 años
Ordered windows on November 2020. partially installed 04/21/2021. One window has broken peace, cannot open. they didn't fix until now. 7 months passed and job is not completed. I tried to contact them so many times, they never answer. 7 months!! also inspection is supposed to come after the job is complete, I have to keep all stickers on the windows. So its gonna be a year till its done.
hace casi 3 años
My new windows were installed this morning. Alenjandro and Gonzalo are the finest. Great installation. When finished they cleaned up like they were never here. Before leaving, Gonzalo made sure I was happy and said if there was any need to come back he wanted to be the one. I appreciate good work and being responsible for the work you do. Lets not forget my first contact, Dalton Dorsey. This young man has been a true professional from beginning to end. There is no doubt in my mind who is the best window and door company in SFlorida!
hace casi 3 años
I want to give my compliments to Product Specialist Matthew Berchiolly. He was extremely professional, polite and very informative. The service I requested was to come to my condominium and give me a quote for my living room door and bedroom windows. He explained everything in detail so that I could understand what the services would be. I was very pleased with his service. I am reviewing the quote . Thanks Matt.
hace casi 3 años
What a fabulous job Wright's did installing impact windows/sliders and front door on my home! The price was very, very reasonable. I think, that if you take into account that all service oriented businesses are extraordinarily busy and can be patient, you will be happy with the quality of the product and work they do. I'd also like to mention one individual in particular. Her name is Samantha and in most cases she will be the one answering the phone when you call the Company. You'll immediately recognize her English accent and trust me when I tell you, THIS is the woman that gets things done at Wright's. If I had another project like this to have done, I wouldn't hesitate and would use Wright's again.
hace casi 3 años
The company could do a much better job in contacting the customer and letting us know when we would be getting a delivery, we think that our experience would of been a much better one. After seven months they came last week and the installers are fantastic and professional all went well. Our project manager is William Loch we can not express how wonderful a job he does from the minute he walk into our home to several issues we are still having he has answered everything and even came out to help us with a small problem, he knows the product and is calm and reassured us that all the other issues will soon be taken care of, we can not thank Will enough for all he is doing for us.
hace alrededor de 3 años
UPDATE!! Make sure your Wright Rep gets the correct address to send your billing statement from Financial Services their Loan provider!! Otherwise, be prepared to incur a 20% interest charge after your PROMO date expires. They won't call you or email you on lack of payments when they're sending statements to the wrong address and it's empty and they only rely on the USPS for Return to Sender...The Finance company is hoping you don't pay within the Promo Offer! Quality product, price and professional but keep in mind, you will still need a wind mitigation inspection for discounts on your homeowners insurance.
hace alrededor de 3 años
Wrights just finished installing an impact door and side window, and also a kitchen impact picture window in my Port St Lucie residence. I was kept informed of the project progress, permits, etc.,all along by the various Office staff, leading up to the actual installation day. Wrights assigns a dedicated Project Manager for each job, and it was my good fortune to have Kyle Warner assigned onto my job. He contacted me ahead of time, and upon arriving on site, Kyle explained the whole process of installation, billing, and that he would see the job through to completion (and even afterwards in event of any problem). Kyle gave me his own direct cell number so I could contact him immediately for any reason. Who does that anymore??? Kyle was a true professional;, polite and knowledgeable of his product and process. He immediately put me at ease, and gave confidence that the job would go as planned. Soon the installation crew arrived, the Kelly Brothers, and they were extremely competent, professional, and performed in very workmanlike and clean manner from start to finish, nonstop. Their attention to every single , even minor detail was indeed quite impressive. It was a pleasure to have the Kelly Brothers crew as my installers, and I really appreciated the personal care that each one displayed throughout the job. The end product is absolutely fine evidence of their skill and pride of job. Kyle called and came to the house the next day for a final inspection and review, and to ensure that I was completely satisfied. It was great and stress free to deal with Kyle and the Kelly Brothers, and I am extremely satisfied and grateful for a job well done. I would strongly recommend Wrights, especially Kyle and the Kelly Brothers, for impact windows and doors.
hace alrededor de 3 años
I love Wrights Impact Window and Doors. I just can't say enough about them. We ordered the last window in the kitchen and slider glass door for our bedroom. I had outstanding service from Kyle, Naomi, Laura, Nick. They made the process seamless just like the last time. So enjoy working with them as they are the best and always there to answer any questions you may have. The workmanship from Nick was awesome. They really takes pride in what they do from start to finish always giving 100 percent. I would highly recommend Wrights Impact Windows and Doors to any body looking for hurricane windows.
hace alrededor de 3 años
they were professional worked together as a team to address every aspect of the job start to finish. anytime I had questions regarding my job order they responded back in a superb time frame. if there was any issues with anything they showed up at my residence and resolved any problems. I was very happy with the staff in the office, installation staff and supervisors. I highly recommend wright windows and doors to anyone. there showroom is amazing and filled with every option of windows to pick from for condos or residences.
hace alrededor de 3 años
Great company from beginning to end ! They were professional from the start and better prices than the other competitors. Although, I think CV19 slowed things down a bit in timeline. They let me know how things were progressing. Kyle Warner did a great Job assuring me of what would be taking place and what to expect. And the Kelly Brothers crew did a fantastic job with the install. They were professional, polite and were able to complete the job in 1 day, with just a little finishing touches the next day. I love my new windows and they have updated my house greatly. They said it would cut down on the noise in the house and it did, as well as the air conditioning not running all the time, I sure can tell the difference. Thank you Wrights and team !
hace más de 3 años
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